Welcome to abi and joseph

Call us on 1300 22 45 67

 

** ANNOUNCEMENT: NEW ZEALAND FREE SHIPPING FOR ORDERS OVER $130 AUD. $10 AUD FLAT RATE SHIPPING TO NEW ZEALAND FOR ORDERS UNDER $130 AUD (excludes business/wholesale customers) **

 

FREE RETURNS FOR ORDERS OVER $200  - FOR AUSTRALIA & NEW ZEALAND ONLY (excludes business/wholesale and industry customers & Mix and Match & Special Promotional Orders) - Conditions Apply

abi and joseph is offering free return shipping for items returned for refund or exchange on all orders $200 or more. 

Where you need to return styles for an exchange or refund email sales@abiandjoseph.com with the styles you wish to return, your full name and order number and abi and joseph will email you your Free Prepaid Return Shipping Label.

Simply print the label out and attach to the outside packaging of your returned items and pop into any Australia Post Red Box or drop into your local Post Office.

All returned items must still comply with the abi and joseph Returns Policy.

IMPORTANT: FREE RETURNS FOR ORDERS $200 or more does not apply to special promotions and Mix and Match offers. Free returns only applies to orders where the value of full priced items in the order exceeds $200. Orders can still include special promotion items however provided the value of all FULL PRICED items is over $200 free returns will still apply. 


DELIVERY WITHIN AUSTRALIA:

ALL ORDERS WITHIN AUSTRALIA ARE DELIVERED FREE OF CHARGE, except for business/wholesale customers.

 

FREIGHT - BUSINESS / WHOLESALE CUSTOMERS:

All orders to business/wholesale customers of abi and joseph and who receive wholesale pricing will incur a delivery charge. Before shipping you will be advised of this charge and the approximate time for delivery. The delivery charge represents the actual cost of having the goods delivered to your stated delivery address.

 

PAYMENT TERMS:

Payment types accepted are Visa, MasterCard, American Express and PayPal. Transactions will be billed in Australian dollars. You will need to submit your credit card details at the time the order is placed on the website. A confirmation email will be sent to confirm goods purchased and value of order.

Once the items in your order are in stock and are ready for dispatch, we will process payment for the Goods using your nominated credit card. You authorise abi and joseph to debit the order value amount from your nominated credit card.

If your nominated credit card is declined by your financial institution, we will not be able to guarantee the delivery of the Goods, and may contact you to make alternative payment and delivery arrangements.

We may decide at any time not to accept payment from you by credit card for any reason. If we decline to accept payment, we will not process the Order and will contact you to inform you that your Order will not be processed. We may process this Order or further Orders if you make a payment.

If the item/s are delayed you will be contacted via email to advise that the item/s have been placed on back order and the expected delivery time. You can either cancel the order or wait until the backordered item/s are back in stock. Payment is only taken when the goods are ready to be dispatched.

 

DELIVERY SERVICE:

All orders will be shipped by either Australia Post e-Parcel Postal service, or e-Parcel Express Post service and will be trackable*.

* Express shipping excludes abi and joseph Yoga Mat and Water Bottle which is sent via standard Australia Post delivery due to size and item restrictions.

* Orders below certain values (generally below $40) and all Last Chance, sale and promotional offer items will be sent using the standard Australia Post delivery service and not the service refered to previously. This will occur when management deems the cost of sending the goods is excessive having regard to the value of the goods to be shipped. This will be applied at management's sole discretion.

 

ORDER PROCESSING:

For Orders received prior to 1pm (AEST) on a business day– these orders will be shipped the day of receipt of the order, once valid payment is confirmed*. Delivery to your nominated delivery address will be the next business day provided it is within the Australia Post next day delivery service area**. To determine your approximate delivery time see the attached Australia Post Express Post Delivery Time Table for your local post code delivery times.

For orders received after 1pm (AEST) on a business day - these orders may be processed and shipped the next day*.

* Orders received with items waiting to be receipted into the warehouse may be dispatched the next day. If receipt time is longer than 2 days we will contact you to let you know.

** Except where the standard Australia Post service is used (generally below $40).

 

INTERNATIONAL DELIVERY:

For orders delivered outside of Australia, the following delivery time will apply. International delivery charge is depending on size of order and will be applied before dispatch of goods. 

 

PLEASE NOTE THAT ALL INTERNATIONAL ORDERS WILL NOT PAY AUSTRALIAN SALES TAX. UPON CONFIRMATION OF ORDER INTERNATIONAL ORDERS WILL BE REDUCED BY 1/11 IN VALUE EQUIVALENT TO THE AUSTRALIAN SALES TAX THAT WOULD HAVE BEEN PAYABLE.

Zone

Delivery Time*

New Zealand(Zone A)

10 – 20 days

AsiaPacific (Zone B)

10 – 20 days

USA/Canada/Middle East (Zone C)

10 – 20 days

Rest of World (Zone D)

10 – 20 days

 

* abi and joseph does not take responsibility for your orders being delivered within these times as these delievery times are provided by Australia Post and your relevant local postal service. The times displayed represent the delivery time between metropolitan areas of major capital cities. Should you wish to request an alternate delivery method please provide this information on placement of order. Other costs may apply in these circumstances.

* Orders are not tracked outside of Australia and abi & joseph will not be liable for any import or custom taxes that may apply to your order.

 

INTERNATIONAL DELIVERY CHARGES:

abi and joseph applies a flat shipping rate for all international orders. 

PLEASE NOTE THAT ALL INTERNATIONAL ORDERS WILL NOT PAY AUSTRALIAN SALES TAX. UPON CONFIRMATION OF ORDER INTERNATIONAL ORDERS WILL BE REDUCED BY 1/11 IN VALUE EQUIVALENT TO THE AUSTRALIAN SALES TAX THAT WOULD HAVE BEEN PAYABLE.

Country*

Flat Shipping Rate

New Zealand

$10/ Free for orders over $130 AUD (exc Aust sales tax)

Asia Pacific

$25

USA

$25

Rest of the World

$35

 

SHIPPING DESTINATIONS: 

Yes! We ship our Yoga, Pilates & activewear internationally daily!

 

Aland Islands

Canada

Greece

Lithuania

Poland

American Samoa

Cape Verde

Greenland

Luxembourg

Portugal

Anguilla

Cayman Islands

Hong Kong

Malaysia

Singapore

Argentina

China

Hungary

Maldives

Slovakia

Armenia

Croatia

Iceland

Malta

Slovenia

Aruba

CzechRepublic

Indonesia

Mauritius

Spain

Australia

Denmark

Ireland

Monaco

Sweden

Austria

Estonia

Italy

Nepal

Switzerland

Bahamas

Fiji

Japan

Netherlands

Taiwan

Barbados

Finland

Korea, Republic of  

New Zealand

United Arab Emirates

Belgium

France

Latvia

Norway

United States of America

Bermuda

Germany

Liechtenstein

Philippines

United Kingdom

Welcome to abi and joseph!

We deliver anywhere in the world!

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