Payment & Freight
ORDERS DURING HIGH SALES PERIODS
+ HIGH SALE PERIODS, please note during high sale periods please allow up to 5 business days for despatch. Delivery time's are also subject to Australia Post delays.
+ Please ensure that you have checked your order and shipping details before finalising your purchase and checking out as we are unable to change any orders. Due to the high volume of orders we ship out daily, we work to ensure all orders are packed and dispatched as quickly as possible. You are more than welcome to return your order once it has been delivered. If you do have any questions before you place your order please contact our customer service team on 07 3630 0612 or sales@abiandjoseph.com and we would be happy to assist you further.
FREE EXCHANGES FOR ALL ORDERS WITHIN AUSTRALIA & NEW ZEALAND
+ abi and joseph is offering free return shipping for all orders returned for exchange. $7.95 postage will be deducted from your refund if you choose to use our label (please see Return's Policy page for more information).
+ All returned items must still comply with the abi and joseph Returns Policy.
+ (Excludes business/wholesale and industry customers) Conditions apply for special promotional orders.
Delivery within Australia
Delivery Within Australia
(Excludes Business/Wholesale/Affiliate customers)
+ FREE SHIPPING AUS-WIDE FOR ORDERS OVER $99* These orders are sent via Australia Post E-Parcel network.
+ For orders $99 and under, a $9.95 AUD flat rate shipping fee will be applied at checkout.
*For more information on Australia Post’s Delivery times consult their website here: auspost.com.au/sending/send-within-australia/delivery-speeds-and-coverage
Unfortunately, from 29 August 2023 onwards due to increases in delivery costs we have had to increase our flat rate fee for shipping to $9.95 and increase our free shipping order value to orders over $99.
Delivery within NZ
DELIVERY WITHIN NEW ZEALAND:
(Excludes Business/Wholesale/Affiliate customers)
+ All orders over $149 AUD are delivered free of charge.
+ For orders $149 AUD and under, a $14.95 AUD flat rate shipping fee will be applied at checkout.
+ Orders are sent via Australia Post Parcel Delivery and can take between 3 - 12 business days to be delivered**
* abi and joseph does not take responsibility for your orders being delivered within these times as these delivery times are provided by Australia Post. The times displayed represent the delivery time between metropolitan areas of major capital cities. Should you wish to request an alternate delivery method please provide this information on placement of order. Other costs may apply in these circumstances.
International Delivery
International Delivery (Excluding New Zealand):
(Excludes Business/Wholesale/Affiliate customers)
+ abi and joseph applies a flat shipping rate for all international orders. See below table.
+ Please note that all international orders will not pay Australian sales tax. Upon confirmation of order, international orders will be reduced by 1/11 in value equivalent to the Australian sales tax that would have been payable.
+ Orders are not tracked outside of Australia and abi and joseph will not be liable for any import or custom taxes that may apply to your order.
International Delivery Charges:
For orders delivered outside of Australia and New Zealand, the following delivery charges will apply.
|
Country |
Flat Shipping Rate |
|
Asia Pacific |
$30 |
|
USA |
$30 |
|
Rest of the World |
$35 |
International Delivery Timeframe:
For orders delivered outside of Australia and New Zealand, the following delivery time will apply.
|
Zone |
Delivery Time* |
|
Asia Pacific (Zone B) |
5 – 12 days |
|
USA/Canada/Middle East (Zone C) |
5 – 12 days |
|
Rest of World (Zone D) |
10 – 20 days |
* abi and joseph does not take responsibility for your orders being delivered within these times as these delivery times are provided by Australia Post and your relevant local postal service. The times displayed represent the delivery time between metropolitan areas of major capital cities. Should you wish to request an alternate delivery method please provide this information on placement of order. Other costs may apply in these circumstances.
Shipping Destinations:
Yes! We ship high performance activewear internationally daily!
|
Aland Islands |
Canada |
Greece |
Lithuania |
Poland |
|
American Samoa |
Cape Verde |
Greenland |
Luxembourg |
Portugal |
|
Anguilla |
Cayman Islands |
Hong Kong |
Malaysia |
Singapore |
|
Argentina |
China |
Hungary |
Maldives |
Slovakia |
|
Armenia |
Croatia |
Iceland |
Malta |
Slovenia |
|
Aruba |
Czech Republic |
Indonesia |
Mauritius |
Spain |
|
Australia |
Denmark |
Ireland |
Monaco |
Sweden |
|
Austria |
Estonia |
Italy |
Nepal |
Switzerland |
|
Bahamas |
Fiji |
Japan |
Netherlands |
Taiwan |
|
Barbados |
Finland |
Korea, Republic of |
New Zealand |
United Arab Emirates |
|
Belgium |
France |
Latvia |
Norway |
United States of America |
|
Bermuda |
Germany |
Liechtenstein |
Philippines |
United Kingdom |
Freight – Business and Wholesale Customers:
All orders to business/wholesale customers of abi and joseph and who receive wholesale pricing will incur a delivery charge. Before shipping you will be advised of this charge and the approximate time for delivery. The delivery charge represents the actual cost of having the goods delivered to your stated delivery address.
Order Processing:
For orders received prior to 12pm (AEST) on a business day– these orders will be shipped the day of receipt of the order, once valid payment is confirmed*. To determine your approximate delivery time see the attached Australia Post Delivery Time Table for your local post code delivery times.
For orders received after 12pm (AEST) on a business day - these orders may be processed and shipped the next day*.
* Orders received with items waiting to be receipted into the warehouse may be dispatched the next day. If receipt time is longer than 2 days we will contact you to let you know.
Payment Terms:
Payment types accepted are Visa, MasterCard, American Express, Afterpay, PayPal and Zip. Transactions will be billed in Australian dollars. You will need to submit your credit card details at the time the order is placed on the website. A confirmation email will be sent to confirm goods purchased and value of order.
Once the items in your order are in stock and are ready for dispatch, we will process payment for the goods using your nominated credit card. You authorise abi and joseph to debit the order value amount from your nominated credit card.
If your nominated credit card is declined by your financial institution, we will not be able to guarantee the delivery of the Goods, and may contact you to make alternative payment and delivery arrangements.
We may decide at any time not to accept payment from you by credit card for any reason. If we decline to accept payment, we will not process the order and will contact you to inform you that your order will not be processed. We may process this order or further orders if you make a payment.
If the item/s are delayed you will be contacted via email to advise that the item/s have been placed on back order and the expected delivery time. You can either cancel the order or wait until the backordered item/s are back in stock.
For AfterPay terms and conditions, please visit https://www.afterpay.com/en-AU/terms-of-service
For ZipPay terms and conditions, please visit https://zip.co/page/zip-pay-terms
For PayPal terms and conditions, please visit https://www.paypal.com/au/webapps/mpp/ua/useragreement-full