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NEED TO RETURN OR EXCHANGE SOMETHING? SIMPLY FOLLOW THE GUIDE BELOW!

IMPORTANT: PLEASE ENSURE YOU MEET THE FOLLOWING CRITERIA PRIOR TO SENDING YOUR ITEMS BACK

  • All returns are eligible for a store credit, exchange or refund. Please note store credits are not transferable.
  • Please note that $7.95 AUD postage will be deducted for all returns requiring a refund if you choose to use our label.
  • Items are only eligible for return if they are sent back within 28 days of purchase, please check date of purchase before sending your return.
  • Items must be unworn and in original condition with tags attached – garments where the tags have been removed will not be accepted due to hygiene reasons.
  • For hygiene reasons we do not accept the return of accessories. This includes socks, hats, visors, headbands and Yoga Mats
  • Please note wholesale customers are not eligible for returns or exchanges.

Once we have received your return/exchange, please allow 5 business days for processing – you will be notified via email once processed. Our returns are sent via standard post, they will be delivered in accordance with these shipping time frames.

If you are using your own label, please send your return directly to: (abi and joseph returns) 10/231 Holt Street, Eagle Farm QLD 4009 

How to Return

AU ORDERS

FOR ALL EXCHANGES AND STORE CREDITS

For peace of mind, the return postage is on us! Please generate a returns label using the link below to send your items back to us:

https://return.auspost.com.au/ABI_AND_JOSEPH

LOST YOUR RETURNS FORM?

Please download a copy of our returns form.

 

FOR ALL REFUNDS

For all returns requesting a refund, simply generate a reply paid label using the provided link, please note a $7.95 postage cost will be deducted from your refund. Alternatively, you can purchase your own label. Please send returns directly to: (abi and joseph returns) 10/231 Holt Street, Eagle Farm QLD 4009.

HOW TO RETURN:

1) Ensure that the tags are still attached, the garments are unworn and the return falls within our 28 day return period.

2) Fill out your returns form and place this in our re-usable postage satchel with the items you wish to return. Please ensure your form is included in the returns satchel.

3) To generate a returns label please visit the following link: https://return.auspost.com.au/ABI_AND_JOSEPH

4) You will be prompted to enter your details. Please ensure you fill out your 6 digit order number correctly. Simply print off your label at home or at a nearby Post Office and place your return in a Red Australia Post Box or lodge it at your local Post Office (Please take note of the tracking number).

PLEASE NOTE: If returning for an exchange, please specify which style you would like as a replacement on your returns form. When you return an item for exchange, the postage of your new item will be covered by us! Due to high demand and if technical issues are experienced, abi and joseph cannot guarantee the availability of stock. If the new requested style is out of stock or at a greater cost than the original return, you will be issued a store credit which you can use to put towards your next purchase.

NZ ORDERS

FOR ALL EXCHANGES AND STORE CREDITS

For peace of mind, the return postage is on us! Please email sales@abiandjoseph.com for a free reply paid label.

FOR ALL REFUNDS

For all returns requiring a refund, simply email us for a reply paid label, please note a $9.99 AUD postage cost will be deducted from your refund. Alternatively, you can purchase your own label. Please send return directly to: (abi and joseph returns) 10/231 Holt Street, Eagle Farm QLD 4009.

HOW TO RETURN:

1) Ensure that the tags are still attached, the garments are unworn and the return falls within our 28 day return period.

2) Fill out your returns form and place this in our re-usable postage satchel with the items you wish to return. Please ensure your form is included in your returns satchel.

3) Simply email sales@abiandjoseph.com for a label and print off your label at home or at a nearby Post Office and lodge in the post.(Please take note of the tracking number).

PLEASE NOTE: If returning for an exchange, please specify which style you would like as a replacement on your returns form. When you return an item for exchange, the postage of your new item will be covered by us! Due to high demand and if technical issues are experienced, abi and joseph cannot guarantee the availability of stock. If the new requested style is out of stock or at a greater cost than the original return, you will be issued a store credit which you can use to put towards your next purchase.

Monthly Competition

Win $100 Monthly Competition

TERMS AND CONDITIONS

+ An “Eligible Entrant” is any Australian Resident who enters of age 18 years and older, who is not an employee of the Promoters, the Promoter’s associated companies. Only eligible entrants may enter this competition. The winner will be notified by direct message.

+ To enter the entrants must, during the Promotional Period: confirm acceptance of these Terms and Conditions; take a photo in abi and joseph activewear, share via your Instagram or Facebook feed, follow and tag @abiandjoseph, also ensure your account is set to public.

+ The abi and joseph prize will be distributed in one $100 abi and joseph gift voucher, emailed to the Winning Entrant, to be used on the abi and joseph website. The vouchers may be used only on full-priced items (items not on sale or which have trade/wholesale discount applied). No cash alternative to the prizes will be offered. The Promoters will not be responsible for any gift voucher that is lost or stolen.

+ abi and joseph Win a $100 Voucher Competition is open only to those who complete all of the specified entry conditions. This competition is open to Australian Residents over the age of 18, and is void where prohibited by law.

+ Competition Winner will be drawn at random each month at abi and joseph (10/231 Holt Street, Eagle Farm, QLD, Australia 4009) the winner notified by email on that same day.

+ In order to participate in this competition, you must have access to Social Media and E-mail address.

+ Each entrant warrants to the Promoter that their entry submitted is an original work of the entrant that does not infringe the rights of any third party. The entrant agrees to indemnify the Promoter against all costs and claims by third parties arising from a breach of this warranty. Entrants consent to any use of their entry which may otherwise infringe their moral rights pursuant to the Copyright Act 1968 (Cth) or other applicable legislation.

+ The Promoter reserves the right to verify the validity of entries and to disqualify any entry which, in the opinion of Promoter, includes objectionable content, profanity, potentially insulting, inflammatory or defamatory statements, disqualify any entrant who tampers with the entry process, who submits an entry that is not in accordance with these Terms & Conditions of Entry or who has, in the opinion of Promoter, engaged in conduct in entering the Promotion which is fraudulent, misleading, deceptive or generally damaging to the goodwill or reputation of the Promotion and/or Promoter. The Promoter reserves the right to disqualify a winner if Promoter becomes aware that the winner and/or the winner's entry is of a type described in this clause.

+ All entries become the property of the Promoter. All details will be held in accordance with the promoter and associated partnering brands. The abi and joseph Privacy Policy which can be accessed by visiting https://abiandjoseph.com/privacy-policy or calling 1300 22 4567 or 1100 +61 7 3630 0612.

+ Promoters decision is final and no correspondence about the competition will be entered into.

+ The Prize will be delivered for free via email

+ Except for any liability that cannot be excluded by law, the Promoter (including its officers, employees and agents) excludes all liability (including negligence), for any personal injury or death, or any loss or damage (including loss of opportunity); whether direct, indirect, special or consequential, arising in any way out of the Promotion, including, but not limited to, where arising out of the following: (a) any technical difficulties or equipment malfunction (whether or not under the Promoter's control); (b) any theft, unauthorised access or third party interference; (c) any entry or prize claim that is late, lost, altered, damaged or misdirected (whether or not after their receipt by the Promoter) due to any reason beyond the reasonable control of the Promoter; (d) any variation in prize value to that stated in these Terms and Conditions; (e) any tax liability incurred by a winner or entrant; (f) the acceptance or use of a prize; (g) any act or omission of the Promoter or its associated agencies.

+ If you enter the competition via Facebook or Instagram you also acknowledge that Facebook or Instagram are not in any way responsible for the draw, associated with the Promoter, or responsible for its administration and its outcome. You also release Instagram and Facebook from any liability in respect of the running and administration of the competition.

+ The Promoter is ABI AND JOSEPH ONLINE PTY LTD [ABN 40 104 875 569] trading as abi and joseph of 10, 231 Holt Street, Eagle Farm, QLD, Australia, 4009

+ Entry into the competition will be deemed as acceptance of these terms and conditions.

UP TO 50% OFF* SELECTED STYLES SALE

+ For non-wholesale/non-industry customers only.

+ Selected styles only.

+ Discount automatically applied, prices as displayed.

+ Not valid on Gift Cards or with any additional discount codes applied.

+ Subject to our standard terms and conditions for refunds and exchanges, except where expressly amended in the offer.

+ Available on the AU website only.

+ Returning for a refund: Postage cost can be paid by using your own postage label or alternatively by using the abi and joseph supplied reply paid label contained in your order satchel. If our reply paid label is used for returns, the postage cost ($7.95) will be deducted from your refund.

+ Styles can be returned for exchange with the return cost of postage covered by abi and joseph using our reply paid label. Where our Reply Paid label is not used abi and joseph will not cover the cost of the return postage and is under no obligation to do so.

+ During sale periods please note delivery may take an additional 24 hours due to high volume of demand.

+ Due to high volume of demand and if website difficulties are experienced; abi and joseph cannot guarantee the availability of stock.

+ Offer commenced online on the 22nd of September 12pM AEST 2021.

+ Offer valid while stocks last, for a limited time only.

2 TIGHTS FOR 129*

+ For non-wholesale/non-industry customers only

+ Discount will be applied at checkout

+ Subject to our standard terms and conditions for refunds and exchanges, except where expressly amended in the offer

+ Selected styles only

+ Available on the AU website only

+ Not valid with Last Chance, Full Priced or Outlet Styles or with any additional discount codes applied

+ Returning for a refund: Postage cost can be paid by using your own postage label or alternatively by using the abi and joseph supplied reply paid label available online. If our reply paid label is used for returns, the postage cost ($7.95) will be deducted from your refund.

+ Styles can be returned for exchange with the return cost of postage covered by abi and joseph using our reply paid label. Where our Reply Paid label is not used abi and joseph will not cover the cost of the return postage and is under no obligation to do so.

+ Return of individual items for refund - the offer applies for the purchase of selected multiple styles within the offer only (2 or more styles purchased). Where one of the styles is returned for a refund the amount refunded will be determined as if the kept style/s were purchased at full price, refunding the difference between the kept styles full RRP and the Multi Buy Price.

+ Free exchanges and store credits are allowed for change of size of style within the selected styles available in the offer

+ Styles can be returned for exchange with the return cost of postage covered by abi and joseph using our reply paid label. Where our Reply Paid label is not used abi and joseph will not cover the cost of the return postage and is under no obligation to do so.

+ During sale periods please note delivery may take an additional 24 hours due to high volume of demand.

+ Due to high volume of demand and if website difficulties are experienced; abi and joseph cannot guarantee the availability of stock.

+ Offer commenced online on the 19th of August 12PM AEST 2021.

+ Offer valid while stocks last, for a limited time only

KLARNA OFFER

+ The offer is available from 00:00 on the 13th of September 2021 until 23:59 on the 19th of September 2021.

+ This offer is not available through any app or third party sites. Klarna reserves the right to commence the offer at an earlier date and/or extend the end date at its sole discretion.

+ For eligible customers making a purchase between $10 and $2,000 using Klarna at the above Participating retailer sites, Klarna will waive the fourth and final repayment of that purchase up to a maximum of $60 (Limit). The order made with the Participating retailer will show the full order value – this discount will come about as a result of the fourth and final instalment being waived up to the Limit. You must pay any amount in excess of the Limit remaining on the final instalment.

+ Subject to the Exceptions below, to be eligible to have the fourth and final payment waived up to the Limit. Customers must make a purchase between $10 and $2,000 in a single transaction using Klarna at the Participating retailer site. Eligible customers must select and use Klarna as a payment option at a Participating retailer site. The offer is not available in store or on any other site featuring the same products.

+ Only the customers first purchase per brand is eligible to have the fourth and final payment waived up to the Limit.

+ For customers to be eligible to have the fourth and final instalment waived, the first, second and third instalments must have been paid in full and on time.

+ You must be an Australian resident and at least 18 years old to be eligible for the offer. Employees of Klarna, associated agencies, and each of their immediate family members are not eligible for this offer. Immediate family includes: spouse, ex-spouse, de facto spouse, child or step-child (including by adoption), parent, step-parent, grandparent, step-grandparent, uncle, aunt, niece, nephew, brother, sister, step-brother, step-sister or first cousin.

+ Unless otherwise specified in the Exceptions below, Klarna will waive the fourth and final instalment of an eligible purchase made with a Participating retailer during the Offer Period, up to the Limit.

+ The offer is provided by Klarna. The Participating retailer is not responsible for providing any discount associated with this offer.

+ GENERAL RULES:

  1. Klarna reserves the right to disqualify any entrants who fail to follow the rules set out in these Terms and Conditions, are suspected of engaging in fraud, or any entrant who makes any misrepresentation relating to the offer.
  2. Klarna is not responsible for any technical failures, malfunctions, problems with or damage to equipment (including but not limited to wireless devices, websites, wireless networks, servers, computer hardware or software) during the Offer Period or as a result of you participating in the offer.
  3. Klarna reserves the right, at its sole discretion, to cancel, suspend, cut short or extend the offer.
  4. Klarna’s Pay in 4 Terms and Klarna Shopping Terms apply to the use of Klarna’s products.

+ LIABILITY AND RELEASE

  1. Nothing in these Terms and Conditions limits, excludes or modifies or purports to limit, exclude or modify the statutory consumer guarantees as provided under the Competition and Consumer Act 2010 (Cth), as well as any other implied warranties under the Australian Securities and Investments Commission Act 2001 (Cth) or similar consumer protection laws in the States and Territories of Australia (Consumer Guarantees).
  2. Except for Klarna’s liability under a Consumer Guarantee, in no event will Klarna’s liability for all claims and losses arising out of or in connection with these Terms and Conditions or the offer exceed $2,000.
  3. The offer is in no way sponsored, endorsed or administered by, or associated with, Facebook and/or Instagram and the recipients of the offer fully release Facebook and/or Instagram from any liability.

+ PERSONAL INFORMATION 

  1. Any personal information submitted directly to Klarna will be held in accordance with the Privacy Act 1988 (Cth). Klarna may disclose the personal information of entrants to suppliers and affiliates in order to administer or otherwise run the offer in accordance with its Privacy Policy.
  2. Unless you have already indicated to us that you do not wish to receive marketing material from Klarna, personal information collected during the Offer Period may be used for direct marketing purposes. You may unsubscribe from marketing communications by following the instructions set out in the relevant communication.

 

International

Returns policy for INTERNATIONAL orders (excluding NZ)

For the return of items, international orders are eligible for a refund, store credit or exchange however return postage will be organised and paid for by the customer.

HOW TO RETURN:

1)     Ensure that the tags are still attached and garments are unworn and in original condition and fall within our 28 day return period.

2)     Fill out your returns form and place in the satchel with your invoice and your items for return. Ensure you specify whether you wish to receive a refund, exchange or store credit.

3)     Lodge via a Post Office or Courier Company (remember to take note of the tracking number)

4)     PLEASE NOTE: If returning for an exchange, please specify which style you would like as a replacement on the back of your returns form. Please also note that when you return an item for exchange, the postage of your new item will be covered by us! If item is not available for exchange you will be issued with a store credit.

 

Wholesale

Returns policy for Wholesale orders

We do not accept returns for change of mind or incorrect size for Wholesale purchases. Please contact us if you have any questions. 

Consumer Guarantees

Returns due to garment damage/being faulty or incorrect items shipped

Our quality control teams inspect all deliveries to and from our company warehouse to ensure the products you receive meet our exact quality standards and are as ordered. However, if you do receive a faulty or damaged product or an incorrectly shipped item, please contact us to arrange return delivery for a replacement or refund. A refund for the original freight is at the discretion of Management.

 

Consumer Guarantees

You have statutory rights under the Australian Consumer Law that are in addition to and are not limited by our change-of-mind policy or by any other return policy, statement or comment we might make. If a consumer guarantee is not met, for example if a product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or to be compensated for any drop in value of the product (if you keep it). If the issue with the product is a minor one, we may choose to offer you a free repair of the product. The consumer guarantees do not apply where, after sale, the product is damaged through misuse or abnormal use.

Further information about the consumer guarantees is provided here:

www.accc.gov.au (which includes details about the consumer guarantees).

And here:

www.accc.gov.au/repairs (which includes details about your rights where a consumer guarantee is not met)

To make a claim under the consumer guarantees, you will need to return the item to us and provide proof of purchase. We expect the proof you provide to include some specific reference to the item your claim relates to or the specific amount paid for the item.