All styles marked as SALE items are not eligible for refunds unless there is a fault with the garment. Sale Items are eligible for store credit or exchange.

AU ORDERS

FOR ALL EXCHANGES* 

For peace of mind, the return postage is on us! Please generate a returns label using the link below to send your items back to us:

https://return.auspost.com.au/ABI_AND_JOSEPH_LMI

LOST YOUR RETURNS FORM?

Please download a copy of our returns form.

FOR ALL REFUNDS

For all returns requesting a refund, simply generate a reply paid label using the provided link, please note a $8.95 postage cost will be deducted from your refund. Alternatively, you can purchase your own label. Please send returns directly to: (abi and joseph returns) Unit 16, 19 Warehouse Road, Southport QLD 4215 Australia

HOW TO RETURN:

1) Ensure that the tags are still attached, the garments are unworn and the return falls within our 28 day return period.

2) Fill out your returns form and place this in our re-usable postage satchel with the items you wish to return. Please ensure your form is included in the returns satchel.

3) To generate a returns label please visit the following link: https://return.auspost.com.au/ABI_AND_JOSEPH_LMI

4) You will be prompted to enter your details. Please ensure you fill out your 6 digit order number correctly. Simply print off your label at home or at a nearby Post Office and place your return in a Red Australia Post Box or lodge it at your local Post Office (Please take note of the tracking number).

PLEASE NOTE: If returning for an exchange, please specify which style you would like as a replacement on your returns form. When you return an item for exchange, the postage of your new item will be covered by us! Due to high demand and if technical issues are experienced, abi and joseph cannot guarantee the availability of stock. If the new requested style is out of stock or at a greater cost than the original return, you will be issued a refund or a store credit.

NZ ORDERS

FOR ALL EXCHANGES

For peace of mind, the return postage is on us! Please email sales@abiandjoseph.com for a free reply paid label.

FOR ALL REFUNDS

For all returns requiring a refund, simply email us for a reply paid label, please note a $9.99 AUD postage cost will be deducted from your refund. Alternatively, you can purchase your own label. Please send return directly to: (abi and joseph returns) Unit 16, 19 Warehouse Road, Southport, QLD 4215 Australia

HOW TO RETURN:

1) Ensure that the tags are still attached, the garments are unworn and the return falls within our 28 day return period.

2) Fill out your returns form and place this in our re-usable postage satchel with the items you wish to return. Please ensure your form is included in your returns satchel.

3) Simply email sales@abiandjoseph.com for a label and print off your label at home or at a nearby Post Office and lodge in the post.(Please take note of the tracking number).

PLEASE NOTE: If returning for an exchange, please specify which style you would like as a replacement on your returns form. When you return an item for exchange, the postage of your new item will be covered by us! Due to high demand and if technical issues are experienced, abi and joseph cannot guarantee the availability of stock. If the new requested style is out of stock or at a greater cost than the original return, you will be issued a refund or a store credit.

International

Returns policy for INTERNATIONAL orders (excluding NZ)

For the return of items, international orders are eligible for a refund or exchange* however return postage will be organised and paid for by the customer.

*Subject to terms and conditions applying to the original purchase.

HOW TO RETURN:

1) Ensure that the tags are still attached and garments are unworn and in original condition and fall within our 28 day return period.

2) Fill out your returns form and place in the satchel with your invoice and your items for return. Ensure you specify whether you wish to receive a refund or exchange.

3) Lodge via a Post Office or Courier Company (remember to take note of the tracking number)

4) PLEASE NOTE: If returning for an exchange, please specify which style you would like as a replacement on the back of your returns form. Please also note that when you return an item for exchange, the postage of your new item will be covered by us! If the new requested style is out of stock or at a greater cost than the original return, you will be issued a refund or a store credit.

Returns policy for Wholesale orders

We do not accept returns for change of mind or incorrect size for Wholesale purchases. Please contact us if you have any questions.

Returns due to garment damage/being faulty or incorrect items shipped

Our quality control teams inspect all deliveries to and from our company warehouse to ensure the products you receive meet our exact quality standards and are as ordered. However, if you do receive a faulty or damaged product or an incorrectly shipped item, please contact us to arrange return delivery for a replacement or refund. A refund for the original freight is at the discretion of Management.

Consumer Guarantees

You have statutory rights under the Australian Consumer Law that are in addition to and are not limited by our change-of-mind policy or by any other return policy, statement or comment we might make. If a consumer guarantee is not met, for example if a product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or to be compensated for any drop in value of the product (if you keep it). If the issue with the product is a minor one, we may choose to offer you a free repair of the product. The consumer guarantees do not apply where, after sale, the product is damaged through misuse or abnormal use.

Further information about the consumer guarantees is provided here:

www.accc.gov.au (which includes details about the consumer guarantees).

And here:

www.accc.gov.au/repairs (which includes details about your rights where a consumer guarantee is not met)

To make a claim under the consumer guarantees, you will need to return the item to us and provide proof of purchase. We expect the proof you provide to include some specific reference to the item your claim relates to or the specific amount paid for the item.