NEED TO RETURN OR EXCHANGE SOMETHING? SIMPLY FOLLOW THE GUIDE BELOW!
IMPORTANT: PLEASE ENSURE YOU MEET THE FOLLOWING CRITERIA PRIOR TO SENDING YOUR ITEMS BACK
- All returns (excluding FINAL SALE and those purchases made during the Black Friday Sale Period) are eligible for a exchange or refund.
- As of 23 August 2023 Store credits are no longer offered. If your requested exchange is out of stock or at a greater cost you will be issued a refund.
- Please note that $7.95 AUD postage will be deducted for all returns requiring a refund if you choose to use our label.
- Items must be unworn and in original condition with tags attached – garments where the tags have been removed will not be accepted due to hygiene reasons.
- For hygiene reasons we do not accept the return of accessories. This includes socks, hats, visors, headbands and Yoga Mats.
- All last chance items purchased are final sale and can not be returned.
- Please note wholesale customers are not eligible for returns or exchanges.
Once we have received your return/exchange, please allow 5 business days for processing – you will be notified via email once processed. Our returns are sent via standard post, they will be delivered in accordance with these shipping time frames.
If you are using your own label, please send your return directly to: (abi and joseph returns) 10/231 Holt Street, Pinkenba QLD 4008
Final Sale
All styles marked as FINAL SALE are final and are not eligible for any exchanges or refunds and are subject to consumer guarantees.
How to Return
AU ORDERS
FOR ALL EXCHANGES*
For peace of mind, the return postage is on us! Please generate a returns label using the link below to send your items back to us:
https://return.auspost.com.au/ABI_AND_JOSEPH
LOST YOUR RETURNS FORM?
Please download a copy of our returns form.
FOR ALL REFUNDS
For all returns requesting a refund, simply generate a reply paid label using the provided link, please note a $7.95 postage cost will be deducted from your refund. Alternatively, you can purchase your own label. Please send returns directly to: (abi and joseph returns) 10/231 Holt Street, Pinkenba QLD 4008.
HOW TO RETURN:
1) Ensure that the tags are still attached, the garments are unworn and the return falls within our 28 day return period.
2) Fill out your returns form and place this in our re-usable postage satchel with the items you wish to return. Please ensure your form is included in the returns satchel.
3) To generate a returns label please visit the following link: https://return.auspost.com.au/ABI_AND_JOSEPH
4) You will be prompted to enter your details. Please ensure you fill out your 6 digit order number correctly. Simply print off your label at home or at a nearby Post Office and place your return in a Red Australia Post Box or lodge it at your local Post Office (Please take note of the tracking number).
PLEASE NOTE: If returning for an exchange, please specify which style you would like as a replacement on your returns form. When you return an item for exchange, the postage of your new item will be covered by us! Due to high demand and if technical issues are experienced, abi and joseph cannot guarantee the availability of stock. If the new requested style is out of stock or at a greater cost than the original return, you will be issued a refund.
NZ ORDERS
FOR ALL EXCHANGES
For peace of mind, the return postage is on us! Please email sales@abiandjoseph.com for a free reply paid label.
FOR ALL REFUNDS
For all returns requiring a refund, simply email us for a reply paid label, please note a $9.99 AUD postage cost will be deducted from your refund. Alternatively, you can purchase your own label. Please send return directly to: (abi and joseph returns) 10/231 Holt Street, Pinkenba QLD 4008.
HOW TO RETURN:
1) Ensure that the tags are still attached, the garments are unworn and the return falls within our 28 day return period.
2) Fill out your returns form and place this in our re-usable postage satchel with the items you wish to return. Please ensure your form is included in your returns satchel.
3) Simply email sales@abiandjoseph.com for a label and print off your label at home or at a nearby Post Office and lodge in the post.(Please take note of the tracking number).
PLEASE NOTE: If returning for an exchange, please specify which style you would like as a replacement on your returns form. When you return an item for exchange, the postage of your new item will be covered by us! Due to high demand and if technical issues are experienced, abi and joseph cannot guarantee the availability of stock. If the new requested style is out of stock or at a greater cost than the original return, you will be issued a refund.
International
Returns policy for INTERNATIONAL orders (excluding NZ)
For the return of items, international orders are eligible for a refund or exchange* however return postage will be organised and paid for by the customer.
*Subject to terms and conditions applying to the original purchase.
HOW TO RETURN:
1) Ensure that the tags are still attached and garments are unworn and in original condition and fall within our 28 day return period.
2) Fill out your returns form and place in the satchel with your invoice and your items for return. Ensure you specify whether you wish to receive a refund or exchange.
3) Lodge via a Post Office or Courier Company (remember to take note of the tracking number)
4) PLEASE NOTE: If returning for an exchange, please specify which style you would like as a replacement on the back of your returns form. Please also note that when you return an item for exchange, the postage of your new item will be covered by us! If item is not available for exchange you will be issued with a refund.
Wholesale
Returns policy for Wholesale orders
We do not accept returns for change of mind or incorrect size for Wholesale purchases. Please contact us if you have any questions.
Consumer Guarantees
Returns due to garment damage/being faulty or incorrect items shipped
Our quality control teams inspect all deliveries to and from our company warehouse to ensure the products you receive meet our exact quality standards and are as ordered. However, if you do receive a faulty or damaged product or an incorrectly shipped item, please contact us to arrange return delivery for a replacement or refund. A refund for the original freight is at the discretion of Management.
Consumer Guarantees
You have statutory rights under the Australian Consumer Law that are in addition to and are not limited by our change-of-mind policy or by any other return policy, statement or comment we might make. If a consumer guarantee is not met, for example if a product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or to be compensated for any drop in value of the product (if you keep it). If the issue with the product is a minor one, we may choose to offer you a free repair of the product. The consumer guarantees do not apply where, after sale, the product is damaged through misuse or abnormal use.
Further information about the consumer guarantees is provided here:
www.accc.gov.au (which includes details about the consumer guarantees).And here:
www.accc.gov.au/repairs (which includes details about your rights where a consumer guarantee is not met)To make a claim under the consumer guarantees, you will need to return the item to us and provide proof of purchase. We expect the proof you provide to include some specific reference to the item your claim relates to or the specific amount paid for the item.
20% OFF Sitewide Sale*
+ For non-wholesale/non-industry customers only.
+ Prices as displayed.
+ Subject to our standard terms and conditions for refunds, except where expressly amended in the offer.
+ Selected styles only.
+ Not valid with any additional discount codes.
+ Items categorised in Take a further 20% Off - FINAL SALE are FINAL and not eligible for refunds or exchanges.
+ Returning for a refund/exchange (Excluding FINAL SALE items): Where we are unable to exchange styles in accordance with your preference a refund will be issued. Postage cost can be paid by using your own postage label or alternatively by using the abi and joseph supplied reply paid label available online. If our reply paid label is used for returns, the postage cost ($7.95) will be deducted from your refund.
+ During sale periods please allow 5-10 business days for dispatch.
+ Due to high volume of demand and if website difficulties are experienced, abi and joseph cannot guarantee the availability of stock.
+ Offer commenced online on the 27th of March 2024.
+ Offer ended online on the 2nd of April 2024.
+ Offer valid while stocks last, for a limited time only.
$69 Pants Offer*
+ For non-wholesale/non-industry customers only.
+ Prices as displayed.
+ Subject to our standard terms and conditions for refunds, except where expressly amended in the offer.
+ Selected styles only.
+ Not valid with any additional discount codes.
+ Items categorised in Take a further 20% Off - FINAL SALE are FINAL and not eligible for refunds or exchanges.
+ Returning for a refund/exchange (Excluding FINAL SALE items): Where we are unable to exchange styles in accordance with your preference a refund will be issued. Postage cost can be paid by using your own postage label or alternatively by using the abi and joseph supplied reply paid label available online. If our reply paid label is used for returns, the postage cost ($7.95) will be deducted from your refund.
+ During sale periods please allow 5-10 business days for dispatch.
+ Due to high volume of demand and if website difficulties are experienced, abi and joseph cannot guarantee the availability of stock.
+ Offer commenced online on the 8th of April 2024.
+ Offer valid while stocks last, for a limited time only.