Need to return or exchange something? Simply follow the guide below!

IMPORTANT: Please ensure you meet the following criteria prior to sending your items back

+ All returns excluding Outlet styles are eligible for a store credit, exchange or refund.

+ Please note that $7.95 AUD postage will be deducted for all returns requiring a refund if you choose to use our label.

+ Items are only eligible for return if they are sent back within 28 days of purchase, please check date of purchase before sending your return.

+ Items must be unworn and in original condition with tags attached – garments where the tags have been removed will not be accepted due to hygiene reasons.

+ Returns are not accepted for any Outlet styles. All Outlet styles are final; no refunds, exchanges or store credits.

+ Once we have received your return/exchange, please allow 5 business days for processing – you will be notified via email once processed.

+ Please note wholesale customers are not eligible for returns.

+ Our returns are sent via standard post, they will be delivered in accordance with these shipping timeframes.

+ If you are using your own label, please send your return directly to: (abi and joseph returns) 10/231 Holt Street, Eagle Farm QLD 4009



HOW TO RETURN

AU orders

FOR ALL EXCHANGES AND STORE CREDITS (excluding Outlet styles)

For peace of mind, the return postage is on us! Please generate a returns label using the link below to send your items back to us:

returns.auspost.com.au/abiandjoseph

FOR ALL REFUNDS (excluding Outlet styles)

For all returns requesting a refund, simply generate a reply paid label using the provided link, please note a $7.95 postage cost will be deducted from your refund. Alternatively, you can purchase your own label. Please send returns directly to: (abi and joseph returns) 10/231 Holt Street, Eagle Farm QLD 4009. 

HOW TO RETURN:

1) Ensure that the tags are still attached, the garments are unworn and the return falls within our 28 day return period.

2) Fill out your returns form and place this in our re-usable postage satchel with the items you wish to return. Please ensure your form is included in the returns satchel.

3) To generate a returns label please visit the following link: returns.auspost.com.au/abiandjoseph

4) You will be prompted to enter your details. Please ensure you fill out your 10 digit order number correctly. Simply print off your label at home or at a nearby Post Office and place your return in a Red Australia Post Box or lodge it at your local Post Office (Please take note of the tracking number).

PLEASE NOTE: If returning for an exchange, please specify which style you would like as a replacement on your returns form. When you return an item for exchange, the postage of your new item will be covered by us! Due to high demand and if technical issues are experienced, abi and joseph cannot guarantee the availability of stock. If the new requested style is out of stock or at a greater cost than the original return, you will be issued a store credit which you can use to put towards your next purchase.

NZ orders

FOR ALL EXCHANGES AND STORE CREDITS (excluding Outlet styles)

For peace of mind, the return postage is on us! Please email sales@abiandjoseph.com for a free reply paid label.

FOR ALL REFUNDS (excluding Outlet styles)

For all returns requiring a refund, simply email us for a reply paid label, please note a $9.99 AUD postage cost will be deducted from your refund. Alternatively, you can purchase your own label. Please send return directly to: (abi and joseph returns) 10/231 Holt Street, Eagle Farm QLD 4009. 

HOW TO RETURN:

1) Ensure that the tags are still attached, the garments are unworn and the return falls within our 28 day return period.

2) Fill out your returns form and place this in our re-usable postage satchel with the items you wish to return. Please ensure your form is included in your returns satchel.

3) Simply email sales@abiandjoseph.com for a label and print off your label at home or at a nearby Post Office. Place your return in a Red Australia Post Box or lodge it at your local Post Office (Please take note of the tracking number).

PLEASE NOTE: If returning for an exchange, please specify which style you would like as a replacement on your returns form. When you return an item for exchange, the postage of your new item will be covered by us! Due to high demand and if technical issues are experienced, abi and joseph cannot guarantee the availability of stock. If the new requested style is out of stock or at a greater cost than the original return, you will be issued a store credit which you can use to put towards your next purchase.

 

Outlet/Final Sale*

All Outlet styles are final. No refunds, exchanges or store credits.

TERMS AND CONDITIONS

+ All discounts are as displayed, no further discount can be applied including discount codes.

+ Outlet styles are not accepted for return unless returned according to the Australian Consumer Guarantees.

+ Offer is not to be used in conjunction with any other offer.

+ Offer is available on AU website only.

+ Offer excludes full-priced items, accessories, e-gift cards and last chance styles.

+ If an Outlet style is returned where the reasons for return is not valid, postage to return the item to abi and joseph will be at the customers expense. In this instance, any further postage fees will be at the customers expense.

+ Offer may be changed at abi and joseph’s discretion.

+ Due to high demand and if technical issues are experienced, abi and joseph cannot guarantee the availability of stock.

30% OFF SALE

30% OFF* SALE

+ For non-wholesale/non-industry customers only

+ Subject to our standard terms and conditions for refunds and exchanges, except where expressly amended in the offer

+ Selected styles only

+ Available on the AU website only

+ Not valid with Last Chance, Full Priced or Outlet Styles or with any additional discount codes

+ Returning for a refund: Postage cost can be paid by using your own postage label or alternatively by generating an abi and joseph supplied Reply Paid label. If our Reply Paid label is used for returns, the postage cost ($7.95) will be deducted from your refund.

+ Styles can be returned for an exchange with the return cost of postage covered by abi and joseph using our Reply Paid label. Where our Reply Paid label is not used abi and joseph will not cover the cost of the return postage and is under no obligation to do so.

+ Free exchanges and store credits are allowed for change of size of style within the selected styles available in the offer

+ During sale periods please note delivery may take an additional 24-48 hours due to high volume of demand.

+ Due to high volume of demand and if technical issues are experienced; abi and joseph cannot guarantee the availability of stock.

+ Offer commenced online on the 18TH OF FEBRUARY 2020 9AM AEST.

+ Offer valid while stocks last, for a limited time only.

 

International

Returns policy for INTERNATIONAL orders (excluding NZ)

For the return of items, international orders are eligible for a refund (excluding Outlet styles), store credit or exchange however return postage will be organised and paid for by the customer.

HOW TO RETURN:

1)     Ensure that the tags are still attached and garments are unworn and in original condition and fall within our 28 day return period.

2)     Fill out your returns form and place in the satchel with your invoice and your items for return. Ensure you specify whether you wish to receive a refund, exchange or store credit.

3)     Lodge via a Post Office or Courier Company (remember to take note of the tracking number)

4)     PLEASE NOTE: If returning for an exchange, please specify which style you would like as a replacement on the back of your returns form. Please also note that when you return an item for exchange, the postage of your new item will be covered by us!

 

Misplaced your Returns Form?  

+ If you are returning any style, please print out this International Return & Exchange form ,  providing the relevant information including whether you require a  refund, store credit  or  exchange  and the reason/s why. This form needs to be sent with the returned item/s.

Wholesale

Returns policy for Wholesale orders

Please contact abi and joseph in regards to the wholesale order returns policy.

 

Consumer Guarantees

Returns due to garment damage/being faulty or incorrect items shipped

Our quality control teams inspect all deliveries to and from our company warehouse to ensure the products you receive meet our exact quality standards and are as ordered. However, if you do receive a faulty or damaged product or an incorrectly shipped item, please contact us to arrange return delivery for a replacement or refund. A refund for the original freight is at the discretion of Management.

 

Consumer Guarantees

You have statutory rights under the Australian Consumer Law that are in addition to and are not limited by our change-of-mind policy or by any other return policy, statement or comment we might make. If a consumer guarantee is not met, for example if a product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or to be compensated for any drop in value of the product (if you keep it). If the issue with the product is a minor one, we may choose to offer you a free repair of the product. The consumer guarantees do not apply where, after sale, the product is damaged through misuse or abnormal use.

Further information about the consumer guarantees is provided here:

www.accc.gov.au (which includes details about the consumer guarantees).

And here:

www.accc.gov.au/repairs (which includes details about your rights where a consumer guarantee is not met)

To make a claim under the consumer guarantees, you will need to return the item to us and provide proof of purchase. We expect the proof you provide to include some specific reference to the item your claim relates to or the specific amount paid for the item.



INTERNATIONAL ORDERS (EXCLUDING NZ):

+ If you are returning any style, please print out this International Return & Exchange form,  providing the relevant information including whether you require a  refund, store credit  or  exchange  and the reason/s why. This form needs to be sent with the returned item/s.

 

For any additional information on our return policies, please contact us on (Australian Customers only) 1300 22 4567 or 07 3630 0612, or International: +61 7 3630 0612 or e-mail us at sales@abiandjoseph.com.