NEED TO RETURN OR EXCHANGE SOMETHING? SIMPLY FOLLOW THE GUIDE BELOW!

IMPORTANT: PLEASE ENSURE YOU MEET THE FOLLOWING CRITERIA PRIOR TO SENDING YOUR ITEMS BACK

  • You can return any item within 28 days of purchase if the item is unused, with the original tags still attached and in the original packaging.
  • Items must be unworn and in original condition with tags attached – garments where the tags have been removed will not be accepted due to hygiene reasons.
  • Items that are marked, pulled, or have a strong odour are not eligible for refund or exchange, unless the issue is due to a manufacturer's defect.
  • Make sure to fill out the returns form included in your parcel and place this in our reusable postage satchel with the items you wish to return.
  • Please note that $10.95 AUD postage will be deducted for all returns requiring a refund if you choose to use our label.
  • If there is a deemed manufacture fault, the item is eligible for refund regardless of the promotional event in which it was purchased.
  • For hygiene reasons we do not accept the return of accessories (e.g., socks, hats, visors, headbands, and yoga mats).
  • All last chance items purchased are final sale and cannot be returned.
  • Wholesale customers are not eligible for returns or exchanges.

Returns & Refund Policy

Effective Date: 2 July 2026

At Abi & Joseph, we want you to be happy with your purchase. As our brand is currently winding down and all remaining products are being offered at clearance prices, we have updated our Returns & Refund Policy.

Exchanges

We are happy to offer exchanges for eligible items, subject to stock availability.

To be eligible for an exchange, items must:
  • Be returned within 28 days of receiving your order.
  • Be unworn, unwashed, and in their original condition.
  • Have all original tags attached.
  • Be accompanied by returns form.

Refunds

Due to the clearance nature of our sale, we do not offer refunds for change-of-mind purchases.

Refunds will only be provided where:
  • The item is deemed faulty.
  • The item does not meet the consumer guarantees under the Australian Consumer Law or any other applicable consumer legislation.

If your requested size or style is unavailable, our Customer Care team will contact you to discuss the available options.

    Once we have received your return/exchange, please allow 5 business days for processing – you will be notified via email once processed. Our returns are sent via standard post and delivered according to standard shipping time frames.

    If using your own label, send returns to: (abi and joseph returns) Unit 16, 19 Warehouse Road, Southport QLD 4215 Australia.

    How to Return

    AU ORDERS

    FOR ALL EXCHANGES

    Return postage is on us! Generate a returns label using this link:

    https://return.auspost.com.au/ABI_AND_JOSEPH_LMI

    LOST YOUR RETURNS FORM? Download it here

    FOR ALL REFUNDS

    Generate a reply paid label using the link above (note: $10.95 postage cost will be deducted), or send your own label to:

    (abi and joseph returns) Unit 16, 19 Warehouse Road, Southport QLD 4215 Australia

    Steps:

    1. Ensure garments are unworn, tags attached, within 28 days.
    2. Fill out the returns form and place it in the satchel with your items.
    3. Generate and attach your return label: return link
    4. Lodge at a Post Office or Red Box. Keep your tracking number.

    NOTE: If returning for an exchange, specify your desired replacement. We cover shipping of the exchanged item. If your requested item is unavailable or costs more, you’ll receive a refund or store credit.

    NZ ORDERS

    FOR ALL EXCHANGES

    Email sales@abiandjoseph.com for a free reply paid label.

    FOR ALL REFUNDS

    Email us for a reply paid label ($12.99 AUD will be deducted), or send with your own label to:

    Unit 16, 19 Warehouse Road, Southport QLD 4215 Australia

    Steps:

    1. Ensure tags are attached and within return window.
    2. Include returns form in the satchel.
    3. Email for label and lodge your parcel (track it!).

    NOTE: We cover shipping for exchange replacements. If the item is unavailable or more expensive, you’ll receive a refund or store credit.

    INTERNATIONAL ORDERS (Excluding NZ)

    Returns eligible for refund or exchange. Return postage must be covered by the customer.

    *Subject to the terms of original purchase.

    Steps:

    1. Ensure garments are unworn, tags intact, and within return window.
    2. Include returns form and invoice in the satchel.
    3. Lodge your return and retain tracking number.
    4. If requesting an exchange, specify replacement style. Shipping of exchanged item is covered by us. If the new item is unavailable or costs more, you’ll receive a refund or store credit.

    Wholesale Orders

    No returns for change of mind or incorrect size. Please contact us with any issues.

    Consumer Guarantees

    If an item is faulty, damaged, or incorrect, please contact us for return and replacement/refund arrangements. Refund for shipping is at management discretion.

    Your rights under Australian Consumer Law: If a product is not of acceptable quality, is unfit for purpose, or differs from its description, you may be entitled to a refund, exchange, or compensation. Issues caused by misuse are excluded.

    Learn more here: ACCC – Consumer Rights

    Repair/refund guidance: ACCC – Repairs, Refunds, Replacements

    To make a claim, return the item and provide proof of purchase identifying the product or payment amount.