null

FAQ

How do I contact abi and joseph?

Contact Us

The team at abi and joseph have compiled some of our most regularly asked questions. If you are unable to find an answer within this section, please click here to fill in our online enquiry form.

Alternatively, you can contact us on 1300 22 4567 (ABI JOS) (Australia) or + 61 7 3630 0612 (International)

All calls are answered by our online store team in Brisbane, Australia.

Which Currency does the abi and joseph website use?

Currency

AU SITE: All prices are displayed in Australian Dollars (AUD). All purchases are charged in Australia Dollars and will be converted to the accurate exchange rate by your banking institution.

www.abiandjoseph.com.au

WORLDWIDE SITE: All prices are displayed in US Dollars (US). All purchases are charged in US Dollars.

www.abiandjoseph.com.au

How do I redeem my Gift Voucher or use my Offer Code?

 Where do I put my Gift Voucher or Offer Code?

  • In your cart named "My Bag" you have the option to Redeem Offer Code or Gift Card
  • The Offer Code and Gift Card Box is located after the products in your bag, underneath the subtotal.
  • Click into the Offer Code Box and enter your offer code or click into the Gift Card Code Box and enter your Gift Card Code.
  • Click Apply.

How do I apply my store credit?

 How do I apply my store credit?

  • Log into customer account
  • Add your chosen styles to cart
  • Proceed to checkout
  • Store Credit will automatically apply to order total

Can my password be resent to me?

In order for your password to be resent to you, please click here , and email us a request for your password to be reset.

Please note: Due to security reasons, you will be locked out of your account if you enter your password incorrectly 5 times. To unlock your account please contact our staff at sales@abiandjoseph.com

How accurate is your sizing?

abi and joseph sizes correspond to the Australian Standard. The most accurate way of checking your sizing is by comparing your measurements to our sizing chart which you can find at: https://abiandjoseph.com.au/size-guide. Alternatively, you are welcome to send your measurements to us and we can recommend the best fit for you!

Where is abi and joseph clothing made?

abi and joseph clothing is designed and developed in Brisbane, Australia and made in China.

What is your returns policy?

All returns are eligible for a store credit, exchange or refund.  Items are only eligible for return if they are sent back within 28 days of purchase, please check date of purchase before sending your return.  Items must be unworn and in original condition with tags attached. Please see our Returns policy for more information: https://abiandjoseph.com.au/returns-policy

Returns can be posted to us via the address below:

abi and joseph - Returns

Unit 10B, 231 Holt Street

Eagle Farm, Queensland,

Australia, 4009

How will I receive my refund?

All refunds will be processed and refunded into the credit card, AfterPay, Klarna, Paypal or Zip account they were purchased with. Items must be returned as per our Returns Policy.

For more information about our returns policy click here: Returns Policy

Can I track my Parcel?

Yes. Australia Post Standard Parcel Post and Australia Post Express Post allows you to track-and-trace your item. Once your order is dispatched you will be emailed a tracking number to track your parcel. Please note all deliveries are subject to Australia Post delivery time frames. For more information or an update on your delivery please contact us on 07 3630 0612 or sales@abiandjoseph.com

Can I make purchases over the phone?

Yes.  Simply call our Head Office on 1300 22 4567 (ABI JOS) (Australia) or 61 7 3630 0612 (International) and one of our staff will process your order for you.

Do you deliver overseas?

Yes. We deliver to most countries around the world daily. However, the postal charge does not include possible taxes or duties which may be applied by international customs. The customer is responsible for any customs duties, foreign taxes or other fees which may be imposed.

Where do you ship to?

We deliver to:

Aland Islands Canada Greece Lithuania Poland
American Samoa Cape Verde Greenland Luxembourg Portugal
Anguilla Cayman Islands Hong Kong Malaysia Singapore
Argentina China Hungary Maldives Slovakia
Armenia Croatia Iceland Malta Slovenia
Aruba Czech Republic Indonesia Mauritius Spain
Australia Denmark Ireland Monaco Sweden
Austria Estonia Italy Nepal Switzerland
Bahamas Fiji Japan Netherlands Taiwan
Barbados Finland Korea, Republic of New Zealand United Arab Emirates
Belgium France Latvia Norway United States of America
Bermuda Germany Liechtenstein Philippines United Kingdom

How long will my order take to be delivered?

We all know that feeling - you place your order for a new pair of Pilates Pants, a Yoga Top or even a jacket for travel and you can't wait to receive it! Please consider the following when trying to determine the delivery date of your package:

+ Credit card authorisation must be received prior to processing.

+ Purchases placed after 12pm Australian EST may not be dispatched until the following business day. We will generally dispatch all orders received before 12pm on that day, however at times some orders may not be dispatched where there is high volume of orders being processed or waiting on selected items to be received into the warehouse. These will be dispatched the next day.

+ Australia Post Express please allow 1-3 business days. Australia Post Parcel Post please allow 1 – 7 business days. Please note all deliveries are subject to Australia Post delivery time frames.

+ Delivery to USA, UK, Europe, Asia and the rest of the world may take up to 10-30 business days due to customs regulations.

If you have not received your order within the days specified please contact sales@abiandjoseph.com or 07 3630 0612