FAQ

How do I contact abi and joseph?

Contact Us

The team at abi and joseph have compiled some of our most regularly asked questions. If you are unable to find an answer within this section, please click here to fill in our online enquiry form.

Alternatively, you can contact us on 1300 22 4567 (ABI JOS) (Australia) or + 61 7 3630 0612 (International)

All calls are answered by our online store team in Brisbane, Australia.

Which Currency does the abi and joseph website use?

Currency

AU SITE: All prices are displayed in Australian Dollars (AUD). All purchases are charged in Australia Dollars and will be converted to the accurate exchange rate by your banking institution.

WORLDWIDE SITE: All prices are displayed in US Dollars (US). All purchases are charged in US Dollars.

How do I redeem my Gift Voucher or use my Offer Code?

 Where do I put my Gift Voucher or Offer Code?

  • In your cart named "My Bag" you have the option to enter your Offer Code or Gift Card Code.
  • The Offer Code Box is located after the products in your bag, next to the subtotal and the Gift Card Code Box is located next to the Offer Code Box.
  • Click into the Offer Code Box and enter your offer code or click into the Gift Card Code Box and enter your Gift Card Code.
  • Click "Apply Offer" or "Add Gift Card".
  • Unfortunately you need to put the Offer Code or Gift Card Code in the correct area or the code won't work.

How do I apply my store credit?

 How do I apply my store credit?

  • To apply your store credit, proceed to the checkout page.
  • Log in to the account the store credit is associated with
  • On the secure checkout page, under the Order Total there is a drop down box notifying your available store credit balance.
  • Click on the drop down box and "Use Store Credit" to allocate your store credit against your order.

Can my password be resent to me?

In order for your password to be resent to you, please click here , and email us a request for your password to be reset.

Please note: Due to security reasons, you will be locked out of your account if you enter your password incorrectly 5 times. To unlock your account please contact our staff at sales@abiandjoseph.com

How accurate is your sizing?

abi and joseph sizes correspond to the Australian Standard. We take great care to ensure that our patterns are cut perfectly by our professional design and pattern making team. All of our patterns are cut on the same sizing block. Click here to view our comprehensive size guide.

Where is abi and joseph clothing made?

abi and joseph clothing is designed and developed in Australia and made in China.

What is your returns policy?

Purchases requiring an exchange or refund are to be returned to abi and joseph within 28 days of receipt. Items must be in original condition and accompanied with a copy of your receipt and returns form and comply with our Returns Policy. Garments where the swing tags have been removed are unable to be accepted for return due to hygiene reasons. No Exceptions. These garments are unable to be resold for hygiene purposes and will be returned to sender.

All returns should be sent with supporting documentation in original or appropriate packaging to:

abi and joseph - Returns 

Unit 10B, 231 Holt Street

Eagle Farm, Queensland,

Australia, 4009

For more information see Returns

How will I receive my refund?

All refunds will be processed and refunded into the credit card or Paypal account they were purchased with. Product must be unused, unworn, with swing tags attached and in their original condition.

Can I order a garment or size that is not currently in stock?

Yes! To place an advanced order for any item that is currently out of stock on our site please e-mail sales@abiandjoseph.com. We will advise by return email the expected availability date and confirm whether you would like to make an advance order.

Can I track my Parcel?

Yes. Australia Post Express Post and Australia Post Standard Parcel Post and Fastway Couriers allows you to track-and-trace your item. Once your order is dispatched you will be e-mailed a consignment number to track your parcel. This service is unavailable for Australia Post Standard Mail and Australia Post Air Mail services.

Can I make purchases over the phone?

Yes.  Simply call our Head Office on 1300 22 4567 (ABI JOS) (Australia) or 61 7 3630 0612(International) and one of our staff will process your order for you.

Do you deliver overseas?

Yes. We deliver our Yoga, Pilates and Active wear apparel to most countries around the world daily. However, the postal charge does not include possible taxes or duties which may be applied by international customs. The customer is responsible for any customs duties, foreign taxes or other fees which may be imposed.

Where do you ship to?

We deliver to:

Aland Islands    Canada    Greece Lithuania Poland
American Samoa    Cape Verde Greenland Luxembourg Portugal
Anguilla Cayman Islands    Hong Kong Malaysia Singapore
Argentina China Hungary Maldives Slovakia
Armenia Croatia Iceland Malta Slovenia
Aruba Czech Republic Indonesia Mauritius Spain
Australia Denmark Ireland Monaco Sweden
Austria Estonia Italy Nepal Switzerland
Bahamas Fiji Japan Netherlands Taiwan
Barbados               Finland Korea, Republic of      New Zealand         United Arab Emirates  
Belgium France Latvia Norway United States of America
Bermuda Germany Liechtenstein Philippines United Kingdom

How long will my order take to be delivered?

We all know that feeling - you place your order for a new pair of Pilates Pants, a Yoga Top or even a jacket for travel and you can't wait to receive it! Please consider the following when trying to determine the delivery date of your package:

-Credit card authorisation must be received prior to processing.

-Purchases placed after 1pm Australian EST may not be dispatched until the following business day. We will generally dispatch all orders received before 1pm on that day, however at times some orders may not be dispatched where there is high volume of orders being processed or waiting on selected items to be received into the warehouse. These will be dispatched the next day.

-Australia Post Standard Parcel Post and Fastway Couriers may take up to 5 business days to be delivered within Australia from date of dispatch (generally order values under $40 and orders with sale styles only)

-Delivery to USA, UK, Europe, Asia and the rest of the world may take up to 10-20 business days due to customs regulations.

If you have not received your order within the days specified please contact sales@abiandjoseph.com