FAQ

 Where do I put my Gift Voucher or Offer Code?

• In your cart named "My Bag" you have the option to Redeem Offer Code or Gift Card
• The Offer Code and Gift Card Box is located after the products in your bag, underneath the subtotal.
• Click into the Offer Code Box and enter your offer code or click into the Gift Card Code Box and enter your Gift Card Code.
• Click Apply.

 My discount code isn't working?

• Offer codes are only valid on Full Priced items. Offer codes are not applicable on Sales, Gift Cards, Last Chance or any other offer.

Order tracking

When your online purchase is complete you will receive an e-mail with the headline 'Your order has been shipped.' This e-mail includes your tracking number. Copy and paste the code and click the following link to track your parcel at Australia Post.  https://auspost.com.au/mypost/track/#/search

Contact Us

The team at abi and joseph have compiled some of our most regularly asked questions. If you are unable to find an answer within this section, please click here to fill in our online enquiry form.

Alternatively, you can contact us on 1300 22 4567 (ABI JOS) (Australia) or + 61 7 3630 0612 (International)

All calls are answered by our online store team in Brisbane, Australia.

Currency

AU SITE: All prices are displayed in Australian Dollars (AUD). All purchases are charged in Australia Dollars and will be converted to the accurate exchange rate by your banking institution.

www.abiandjoseph.com.au

WORLDWIDE SITE: All prices are displayed in US Dollars (US). All purchases are charged in US Dollars.

www.abiandjoseph.com.au

 How do I apply my store credit?

• Log into customer account
• Add your chosen styles to cart
• Proceed to checkout
• Store Credit will automatically apply to order total

In order for your password to be resent to you, please click here , and email us a request for your password to be reset.

Please note: Due to security reasons, you will be locked out of your account if you enter your password incorrectly 5 times. To unlock your account please contact our staff at sales@abiandjoseph.com

abi and joseph sizes correspond to the Australian Standard. The most accurate way of checking your sizing is by comparing your measurements to our sizing chart which you can find at: https://abiandjoseph.com.au/size-guide. Alternatively, you are welcome to send your measurements to us and we can recommend the best fit for you!

abi and joseph clothing is designed and developed in Brisbane, Australia and made in China.

All returns are eligible for a store credit, exchange or refund.  Items are only eligible for return if they are sent back within 28 days of purchase, please check date of purchase before sending your return.  Items must be unworn and in original condition with tags attached. Please see our Returns policy for more information: https://abiandjoseph.com.au/returns-policy

Returns can be posted to us via the address below:

abi and joseph - Returns

Unit 16
19 Warehouse Road
Southport
QLD
Australia
4215

All refunds will be processed and refunded into the credit card, AfterPay, Paypal or Zip account they were purchased with. Items must be returned as per our Returns Policy.

For more information about our returns policy click here: Returns Policy

Yes. Australia Post Standard Parcel Post and Australia Post Express Post allows you to track-and-trace your item. Once your order is dispatched you will be emailed a tracking number to track your parcel. Please note all deliveries are subject to Australia Post delivery time frames. For more information or an update on your delivery please contact us on 07 3630 0612 or sales@abiandjoseph.com

Yes.  Simply call our Head Office on 1300 22 4567 (ABI JOS) (Australia) or 61 7 3630 0612 (International) and one of our staff will process your order for you.

Yes. We deliver to most countries around the world daily. However, the postal charge does not include possible taxes or duties which may be applied by international customs. The customer is responsible for any customs duties, foreign taxes or other fees which may be imposed.

We deliver to: